Grievance Redressal
Last updated June 16, 2026
In accordance with India's Information Technology Rules, 2021 and the Digital Personal Data Protection Act, 2023, SecNxt has appointed a Grievance Officer to address complaints regarding content, data, and our services.
1. How to raise a grievance
If you have a complaint about how we handle your personal data, content on our platform, or our services, you can contact our Grievance Officer using the details below or through the Contact page. Please include your name, contact details, and a clear description of the issue.
2. Grievance Officer
Name: Grievance Officer, SecNxt
Email: grievance@secnxt.ai
Entity: Olwayz24 Technologies Pvt. Ltd.
3. Response timelines
We will acknowledge your grievance within 24 hours of receipt and aim to resolve it within 15 days, in line with the timelines prescribed under applicable Indian law. Complex matters may take longer, and we will keep you informed.
4. Data protection rights
Under the DPDP Act 2023, you may request access to, correction of, or erasure of your personal data, and withdraw consent where processing is consent-based. To exercise these rights, contact the Grievance Officer above.
5. Escalation
If you are not satisfied with our resolution, you may escalate to the relevant Data Protection Board or authority constituted under applicable law.